News and Events

  • Phases 2 & 3 Sites Selected: The USDOT issued a Press Release announcing the sites selected from Phase 1 to continue into Phases 2 and 3.
  • New Video Release: A video introducing the Complete Trip – ITS4US Program is now available online.
  • New Publications: The Data Management Plan, Safety Management Plan, Performance Measurement and Evaluation Support Plan, System Requirements, Enabling Technology Readiness Assessment, and Human Use Approval Summary, from each of the five Complete Trip – ITS4US Phase 1 awardees are now available!

About Complete Trip - ITS4US Deployment Program

The Complete Trip - ITS4US Deployment Program is a $40 million multimodal effort, led by the ITS JPO and supported by OST, FHWA, and FTA to identify ways to provide more efficient, affordable, and accessible transportation options for underserved communities that often face greater challenges in accessing essential services. The program aims to solve mobility challenges for all travelers with a specific focus on underserved communities, including people with disabilities, older adults, low-income individuals, rural residents, veterans, and limited English proficiency travelers. This program will enable communities to build local partnerships, develop and deploy integrated and replicable mobility solutions to achieve complete trips for all travelers.

The program, to be executed in three phases, has procured and awarded multiple large scale, replicable, real world deployments of integrated innovative technologies to address the challenges of planning and executing complete trips:

  • Phase 1: Concept Development
  • Phase 2: Design and Testing (Current Phase)
  • Phase 3: Operations and Evaluation
  • Post-Deployment Operations & Maintenance

Phase 1: Concept Development


U.S. DOT Announces Complete Trip – ITS4US Phase 1 Awardees

Heart of Iowa Regional Transit Agency

Heart of Iowa Regional Transit Agency

Proposal Overview

The “Health Connector for the Most Vulnerable: An Inclusive Mobility Experience from Beginning to End” (Health Connector) Complete Trip deployment project in Dallas County, Iowa is led by the Heart of Iowa Regional Transit Agency (HIRTA).  This project will implement a scalable and replicable solution that enables inclusive transportation access to healthcare for all underserved populations and their caregivers by resolving access to barriers with the use of advanced technologies. Further, this solution will include information and wayfinding services to guide users for every step of their trip. This deployment will provide enhanced access to healthcare options for “all travelers” in Dallas County.

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Atlanta Regional Commission

Atlanta Regional Commission

Proposal Overview

The Safe Trips in a Connected Transportation Network (ST-CTN) project is led by Atlanta Regional Commission (ARC) in Gwinnett County, GA. The ST-CTN system will provide Gwinnett County residents with detailed information and step-by-step navigation tailored for users' specific needs along with a range of other features geared to improve trip efficiency and safety. This concept is comprised of an integrated set of advanced transportation technology solutions including connected vehicles, transit signal priority, machine learning, and predictive analytics to support safe and complete trips, with a focus on accessibility for those with disabilities, aging adults, and those with limited English proficiency. The ST-CTN system includes a mobile application that will provide users with the ability to create a personalized trip plan with information regarding the navigation of physical infrastructure, the ability to provide safe alternative trip routes when encountering unexpected obstacles, and ensuring users safety throughout the trip.

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California Association of Coordinated Transportation

California Association of Coordinated Transportation

Proposal Overview

The Complete Trip deployment project, Trip Planning for All, led by the California Association of Coordinated Transport (CALACT), will deploy in an area covering three states: California, Oregon, and Washington. The project will improve underserved travelers’ access to information about available transportation modes and to streamline their ability to book and pay for multimodal trips. The project will define extensions to the General Transit Feed Specification (GTFS) in response to the trip planning needs of underserved riders and develop new data standards related to demand responsive booking integration. Implementation assistance will include developing guidelines for data producing systems and providing technical assistance to agencies and vendors in order to encourage use of these new standards. The project will produce an official list of the transportation services in the three state region and publish the data produced according to the guidelines through publicly accessible APIs.

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University of Washington

University of Washington

Proposal Overview

The Transportation Data Equity Initiative, a Complete Trip deployment project led by the University of Washington, will span three states: Washington, Oregon, and Maryland. The project aims to create the foundational data tools necessary for both public and private entities to collect, share, manage, and use transportation data that provide equitable outcomes to all travelers regardless of location, income, or disability. This effort includes: 1) working with existing standards committees to extend and update three existing, early-stage international data standards: OpenSidewalks, GTFS-Flex, and GTFS-Pathways; 2) developing a series of tools that help agencies, jurisdictions, and other stakeholders collect the data that can be stored with these refined data standards; and 3) using three unique accessible mobility applications to demonstrate these three very different uses of the data.

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ICF International, Inc.

ICF International, Inc.

Proposal Overview

The Complete Trip Deployment in Buffalo, NY will improve mobility to, from and within the Buffalo Niagara Medical Campus (BNMC) by deploying new and advanced technologies focused on addressing existing mobility and accessibility challenges. The project integrates an accessible trip planning tool with current transit services, indoor/outdoor wayfinding, community-based on-demand shuttle services that include a fleet of fully autonomous shuttles, and intersection pedestrian safety technologies aimed at providing complete trip support to travelers with disabilities in BNMC and neighboring communities. Central to the project is a complete trip platform that is able to factor in travelers’ preferences and accessibility-related needs in providing comprehensive trip planning and execution support to registered users. The platform, accessed both offline and online via multiple interfaces including an app, will integrate with multiple enabling technologies and services including fixed route transit, community shuttles, smart intersections that use tactile and mobile technologies that assist travelers with disabilities navigate intersections safely, and wayfinding Infrastructure such as smart signs and information hubs to support outdoor and indoor navigation.

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Research Contacts

Please explore this site for a more detailed description of the program and progress. We will continue to upload relevant program information for public consumption as it becomes available. For inquiries regarding the program, please contact the USDOT Point of Contact below.

Elina Zlotchenko

Program Manager, ITS Joint Program Office

(202) 366-1697