Research Archive

Travel Management Coordination Center (TMCC) Developer Resources and Example Deployments

The following information provides links to example implementations of TMCCs in the US and useful developer resources for those interested in deploying a TMCC in their region.

TMCC Example

The following is an example of Atlanta, Georgia’s Simply Get There developing TMCC implementation.  This implementation is not yet fully automated with respect to data sharing among service providers, however from a rider/user perspective this implementation does currently provide one call/one click access to multiple service provider options.  Atlanta is currently working to automate more of the data sharing processes for this TMCC implementation to achieve increased operational efficiency and to provide improved service to users.

simple get there web shot

(Source: website, last accessed 6/22/2016)


Developer Resources/Digital Toolbox for a TMCC or Mobility Management System


Resources for Planning and Development

  • MSAA Fact Sheet Transportation Challenges and Benefits - This fact sheet provides an overview of the MSAA Initiative, including the transportation challenges it aims to address, the means it offers to support MSAA goals and the benefits that can be realized by transportation providers, travelling public and other stakeholders.
  • MSAA Presentation: Planning to Overcome Challenges - This presentation describes the basic principles of a structured design approach: identifying needs; developing and valuing alternatives; and developing Concept of Operations. It also identifies resources.
  • TMCC Guidebook – The objective of this Guidebook is to build on the experience gained from the MSAA Initiative and provide guidance on how to plan and design a TMCC.  The Guidebook identifies four major steps: assessment of barriers and key unmet needs; development of the desirable customer experience; development of a TMCC Vision among stakeholders; and the use of an ITS Systems Engineering project process.  The Guidebook also outlines key lessons learned from the MSAA Initiative and identifies many resources to assist those planning a TMCC.
  • Generic TMCC ConOps - This generic concept of operations for a TMCC is a document that provides a user-oriented vision of the system that can be understood by stakeholders with a broad range of operational and technical experience.
  • System Requirements Development Overview - The purpose of this presentation from the original MSAA effort is to introduce the thought processes behind system requirements development and to provide increased understanding of producing requirements for system and sub-systems. It also defines the functions, performance, and environment of systems to a level that can be built.
  • MSAA Stakeholder Outreach Plan - This Plan directly supports the USDOT’s effort in stakeholder outreach and knowledge transfer with respect to enhancing human service transportation (HST) utilizing ITS.
  • Utilizing Technology in Coordinated Human Services Transportation Systems - This webinar discusses key Mobility Services for All Americans (MSAA) priorities, such as system interoperability and common data formats, and highlights important elements for planning and deploying Travel Management Coordination Centers (TMCCs) for coordinated human service transportation (HST) systems.
  • ITS ePrimer, Module 7: Public Transportation - ITS offers a broad range of applications to enhance efficiency, convenience, safety and security in public transportation and transit systems management. This module discusses system and fleet management, advanced traveler information, and safety and security applications in transit and public transportation.

Resources for Design and Procurement

  • Standardizing Data for Mobility Management - This research examined the types of data that are used in technologies that are part of mobility management systems as well as the environment in which these software systems function. The recommendations address: where data standards will provide value for mobility managers; the specific data and related protocols needed for improved functionality; and, guidelines for procurement specifications for agencies purchasing new technology for mobility management.
  • ITS Standards Transit Training Modules - The USDOT’s ITS Professional Capacity Building Program (PCB) provides this free 21-module training series that gives transportation professionals the skills to help effectively utilize transit-applicable ITS standards to procure, install, test, and operate ITS technologies.
  • System Design Overview -  The purpose of this presentation from the original MSAA effort is to introduce the thought processes behind system design and provides an increased understanding of developing and evaluating system alternatives, identifying and evaluating connections with internal and external systems, and selecting and documenting high-level design.
  • Systems Engineering Guidebook for ITS - Co-sponsored by the Federal Highway Administration and the California Department of Transportation, this web site provides quick and easy access to information that will help you intelligently apply systems engineering to your Intelligent Transportation Systems projects.
  • Florida SEMP -  FDOT's Systems Engineering Management Plan (SEMP) enables an ITS engineer to manage a project using systems engineering principles and methods to maximize the quality of the system being implemented, while minimizing the budget and schedule required for its completion.  This site includes many useful templates for systems engineering practitioners.

Resources for Implementation, Testing, and Full Deployment

  • System Acceptance Overview - The purpose of this presentation from the original MSAA effort is to introduce the processes behind system acceptance and provide increased understanding of testing stages and what constitutes system acceptance, considerations for installation, training, maintenance and documentation, full deployment and system evaluation/validation.
  • Technology Exploration and Implementation: Keys to Success - presented at the Community Transportation Association of America (CTAA) EXPO 2017: Manage Track.  This presentation covers the basic principles of a structured design approach, identifying needs, developing requirements, procuring a system and implementing a system.